Accor has announced it will transition its worldwide hotel portfolio to Oracle Hospitality’s OPERA Cloud property management system (PMS), a move aimed at optimising operations and elevating the guest experience across more than 110 countries.

The cloud-based PMS will streamline IT processes, centralise data, and provide real-time access to information, helping hotel teams make faster decisions and deliver more personalised stays. Its open architecture and integrated APIs are designed to accelerate innovation and ensure consistent functionality across Accor’s diverse brands.

Jean Noel Lau Keng Lun, Accor’s chief distribution officer, said the shift was a key part of the group’s strategy: “Implementing a global cloud-based PMS is part of our drive to deliver a consistent, high-quality experience for guests, and to optimise operations across our global footprint. Oracle Hospitality OPERA Cloud has proven to be the optimal solution for consistent functionality across our diverse portfolio of brands worldwide. We particularly value Oracle’s collaborative spirit, which has transformed our engagement from that of a technology provider into a true strategic business partner.”

Accor also selected Oracle OPERA Cloud Sales and Event Management to strengthen its meetings and events business, offering staff a comprehensive view of venues and giving event organisers digital tools to book rooms, event spaces, and catering services more efficiently.

Oracle Consumer Industries executive vice-president Alex Alt highlighted the benefits: “With OPERA Cloud, Accor will be able to more quickly adapt to new opportunities, have the data to adjust where needed, and set the standard for both guest and staff experiences with a contemporary, API-rich, and intuitive suite of Oracle solutions.”