InterContinental Hayman Island Resort will reopen from 1st September 2020, operating in accordance with the public health orders of the Queensland and Australian Federal Government in response to COVID-19.
Hayman Island has undergone a $135 million refurbishment, bringing the highest standards of luxury and service delivered to guests visiting one of the world’s most desirable destinations.
A new addition to the accommodation offering on the island is the exquisite Three Bedroom Hayman Beach House, fronting Hayman Beach and offering 400sqm of luxurious privacy. Each of the three suites has its own plunge pool, master ensuite and over-sized bathtub with the social spaces offering luxury island living with open plan dining and living room, alfresco entertaining, private sun loungers and unobstructed beach access.
As one of the most significant changes to the resort, Hayman Island by InterContinental has introduced five distinct restaurants and bars, each an exquisite destination in their own right inspired by local flavours and global know-how.
Since the start of the crisis, the resort’s leadership team have remained committed to implementing additional health and safety measures in line with local jurisdiction, including but not limited to, increased frequency of deep cleaning public areas and accommodation rooms and adjusting food and beverage operations to ensure the highest level of hygiene and precautionary action.
Building on this work, InterContinental Hayman Island Resort will execute the IHG Way of Clean programme. The programme has been developed in conjunction with experts from Ecolab, a global leader in hygiene technologies and service, and includes deep cleaning with hospital-grade disinfectants in guestrooms and public spaces, and a continued partnership with Ecolab to enhance the programme and provide high-impact cleanliness solutions, including:
Personal guest cleanliness and safety resources, such as:
- Individual guest amenity cleaning kits and personal-use sanitizer/wipes for guests
- Personal Protective Equipment (PPE) guidance for resort staff
- Visible sanitizer stations in public areas and colleague spaces
- New operating procedures to integrate social distancing signage and signals
Enhanced cleaning and operating procedures for every zone of the hotel:
- Arrival: Reduced contact and physical interaction at check-in and check-out, touchless transactions, guidance on usage of front desk barriers, and sanitizer stations in high traffic areas
- Public Spaces and Amenities: Visible and more frequent deep cleaning of high touch surfaces, spacing or reduction of furniture for social distancing, best practices for pools and other amenity spaces
- Food & Beverage: Operational changes to food & beverage requirements and delivery; new food & beverage standards and service protocols, new approaches to buffets, banquets, and catering
- Guest Room: Verification of sanitization with items marked as cleaned / ready to use (e.g., glassware, remote control), removal of in-room collateral or other high touch items, and upgraded laundry protocols
- Technology: Evaluating advanced technology for implementation as part of this enhanced programme and all elements of a contactless guest experience