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AA to Reshape Customer Journey at LaGuardia Airport

This week, AA will welcome customers to the new, state-of-the-art Arrivals and Departures Hall at LaGuardia Airport’s Terminal B. The new space will offer a clean, comfortable, efficient experience for travelers and provide an upgraded workplace for thousands of the airline’s New York-area team members.

Beginning Saturday, June 13, the new Terminal B Arrivals and Departures Hall will serve as American’s main arrival and departure facility at LaGuardia Airport (LGA), including ticketing, check-in, security screening and baggage claim. Light and bright in design, it hosts expanded dining and shopping options, along with direct connections to all concourses.

“As more customers take to the skies, AA is ready to welcome them to New York in this reimagined facility, launched by New York Gov. Andrew Cuomo and developed in partnership with the Port Authority of New York and New Jersey, and LaGuardia Gateway Partners,” said Jim Moses, Vice President of Northeast Hubs and Gateways for American Airlines. “By centralizing our operation, we can better care for our customers — delivering an intuitive, seamless experience from curb to gate.”

Scheduled for completion in 2022, the LGA Terminal B redevelopment project is part of a comprehensive $8.2 billion effort to transform the airport into a modern, unified facility, featuring improved ground transportation access, additional taxiways and best-in-class amenities.

“The opening of the first new Arrivals and Departures Hall is a major milestone in delivering on Governor Cuomo’s vision for a brand new, world-class, 21st century LaGuardia Airport that the region deserves,” said Rick Cotton, Executive Director of the Port Authority of New York and New Jersey. “We thank the contractors, subcontractors and union construction workers who worked thorough the pandemic to deliver this extraordinary building on time and on budget. Today’s opening should be a shining symbol of the region’s potential for a strong economic recovery with the vitality of New York before COVID-19.”

Developed and managed by LaGuardia Gateway Partners, the Terminal B Arrivals and Departures Hall is the latest milestone in the modernization project — connecting customers via pedestrian bridge to gates 40–59 in a new eastern concourse, which opened in December 2018.

“As one of the first tenants in LaGuardia Airport’s history, we’re excited to continue to work with American Airlines as we progress into this new, modern era for LaGuardia’s Terminal B,” said Stewart Steeves, Chief Executive Officer of LaGuardia Gateway Partners. “We look forward to providing an exceptional guest experience for all of American’s NYC passengers.”

Many flights will continue to operate from the B, C and D gates in the original Central Terminal Building. After checking in at the new Arrivals and Departures Hall, customers will be able to reach all B, C and D gates via a temporary walkway.

In response to improving demand for air travel, American plans to fly 55% of its domestic schedule in July 2020 compared to the same period last year. This includes 95% more flights at LGA compared to May 2020.

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