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Delta to Require All Customers to Wear a Face Mask

Aligning with best practice guidelines from the CDC, starting May 4 Delta will require all customers to wear a face mask or appropriate face covering when traveling.

Aligning with best practice guidelines from the CDC, starting May 4 Delta will require all customers to wear a face mask or appropriate face covering when traveling.

Delta employees and customers will experience an extra layer of protection starting May 4, as the airline requires all customers to wear a face mask or appropriate face covering. Aligning with best practice guidelines from the Centers for Disease Control, this move comes on the heels of our announcement earlier this week requiring employees worldwide to wear face masks if they are unable to maintain six feet of distance with customers or each other. 

This action is one more way Delta is working to protect staff, customers, and doing its part in the broader community to help slow and stop the spread of the virus. From the new temporary requirement for employees to wear masks or face coverings at work when within six feet of others this week, to employee temperature checks to enhanced cleaning measures implemented across the system in airports and on aircraft and electrostatic spraying procedures to disinfect employee work and break areas are expanding to more and more employee locations.

“Nothing is more important than the health and safety of our people and our customers,” said Bill Lentsch, Chief Customer Experience Officer. “While we remain committed to our new standard of clean and to providing more space for our customers when they travel, we take seriously the CDC guidelines for adding this extra layer of protection. We believe this change will give customers and employees some additional comfort when traveling with us.”

Face coverings will be required starting in the check-in lobby and across Delta touch points including Delta Sky Clubs, boarding gate areas, jet bridges and onboard the aircraft for the duration of the flight – except during meal service. Their use is also strongly encouraged in high-traffic areas including security lines and restrooms. People unable to keep a face covering in place, including children, are exempt.

This temporary requirement will be communicated to customers using the same channels we have shared changes to service and experiences throughout this pandemic. Delta.com, Pre-flight emails and Fly Delta app push notifications will serve as reminders before heading to the airport, while signage, displays and, of course, our incredible Delta people will support this effort via announcements once traveling. And while we continue to encourage customers to bring their own face covering when traveling with us, supplies will be available for customers who need them.

Iuliia Tore