Jet2 has introduced a change to how it delivers holiday documents, prompting questions from thousands of customers who received unexpected emails about their bookings.
The update affects when travellers receive their documents before departure, with the timing now reduced compared to previous practice.
Documents now sent closer to departure
Under the new system, Jet2 customers will receive their holiday documents 14 days before travel, instead of 28 days as originally stated in booking confirmations.
The airline and tour operator informed passengers via email, noting that no action is required and that documents will be sent automatically within the revised timeframe.
Emails trigger concern among travellers
The communication caused confusion among some customers, particularly as Jet2 has recently warned about scams and fake accounts targeting travellers.
Unexpected emails about booking changes led some recipients to question whether the message was genuine.
Jet2 has since confirmed that the emails are legitimate and reflect an internal change to its document delivery process.
What it means for passengers
The change does not affect holidays themselves, including flights, hotels or itineraries.
Travellers simply need to expect their documents closer to their departure date and do not need to contact the company unless they fail to receive them within the 14-day window.
