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6 Ways the Airline Business Has Changed

The pandemic has taught us that competition does exist for the air travel spending by leisure and business travelers. Airline consumers identified alternatives during the pandemic and the best of these solutions will have staying power for the future. The Airline Industry Has Changed Convenience and Predictability Are Missing is sponsored by global travel tech provider CarTrawler and was released today. This IdeaWorksCompany 15page report describes how the industry has changed and provides ideas on how revenue can be increased and more traffic can be captured.

Many of the habits formed by travelers during the pandemic will be enduring and are reflected in the perspectives covered in this report:

1. Network airlines will focus on leisure travel.

2. Business will be more a la carte and premium economy will grow.

3. Airlines will be enticed by branded fares and dynamic pricing.

4. More effort will be made to improve buyonboard food.

5. Carriers need to provide protection from uncertainty.

6. Border closures are here to stay.

“While airlines have proven their resilience over the past year, in 2022 brands must evolve the consumer experience to stay competitive in the market, said Aileen McCormack, Chief Commercial Officer at CarTrawler. “Airlines will need to shape offerings around what consumers really want convenience and predictability whether it’s through their pricing models, a la carte offerings or approach to travel insurance.”

Airlines will face moments during 2022 that define whether they continue to struggle or return as robust providers of service to leisure and business travelers. The magic of surviving, and even thriving, is determined by how airlines adapt to what is new and
maximize what will remain the same. The full report is available to view at

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