Airports Council International (ACI) World, ACI Asia-Pacific & Middle East (ACI APAC & MID), and the China Civil Airports Association (CCAA) sign a Memorandum of Understanding (MoU) to strengthen the cooperation of Chinese airports.
ACI World’s Director General, Luis Felipe de Oliveira, has wrapped up a five-day tour around China from 9–15 January, which included meetings with top level representatives from CCAA, Beijing Capital International Airport, Daxing International Airport, and Guangzhou Baiyun International Airport, as well as Government representatives including Civil Aviation Administration of China (CAAC) Administrator Mr. Song Zhiyong and Acting Mayor of Guangzhou Mr. Sun Zhiyang.
During de Oliveira’s visit to China, another MoU was signed with Guangzhou Baiyun International Airport to formalize their role as host of the 2025 ACI World Customer Experience Summit & Exhibition. The annual gathering is the premier airport event dedicated to customer and employee experience and attracts more than 600 senior airport executives, civil aviation authority representatives, airport specialists, and related business executives.
Chairman of Guangzhou Baiyun International Airport Mr. Wang Xiaoyong, reiterated the importance of taking the opportunity of attending the ACI World Customer Experience Summit & Exhibition in 2025 to learn and exchange with global civil aviation industry leaders in terms of customer experience, products, services and technologies, so to promote the comprehensive internationalization of China’s airports.
Luis Felipe de Oliveira said, “We are thrilled to announced that the 2025 Summit will be hosted by Guangzhou Baiyun International Airport. In 2019, the airport had more than 73 million passengers and was one of the busiest in China, and during the first year of the pandemic (2020) became the busiest airport in the world. Since 2020, they have respectively earned the spot of busiest airport in China and our preliminary results for 2023 reveal a top rank, with a recover rate of 86% (over 63 million passengers in 2023). Their outstanding performance is a testament to their resilience and focus on the customer and employee experience, promising to be both a graciously welcoming and insightful host.”
Acting Mayor of Guangzhou Mr. Sun Zhiyang confirmed that as an international business center and comprehensive transportation hub, with a profound history and culture, Guangzhou will give its full support to the ACI World Customer Experience Global Summit and Exhibition in 2025. Luis Felipe de Oliveira concluded that ACI World will actively work with Guangzhou Airport to promote deeper practical cooperation, and contribute to the high-quality development of Guangzhou’s international aviation hub.
