Polish national carrier LOT has begun working with voice technology company ElevenLabs as part of its wider technology development strategy. The partnership is aimed at improving the quality and accessibility of customer service through new tools and passenger contact channels.
The airline said the collaboration would support the further development of modern solutions for dealing with travellers. It did not give further details of the systems involved, the timetable for rollout or any financial terms.
The agreement places a growing focus on technology in airline customer support, where carriers are increasingly looking for faster responses and more accessible communication options. LOT said the partnership is intended to help it strengthen those services.
LOT, known in full as Polskie Linie Lotnicze LOT, is the flag carrier of Poland. ElevenLabs is a technology company best known for its work in artificial intelligence and voice tools.
The announcement comes as airlines continue to invest in digital services that reduce waiting times and widen the ways passengers can get help. For carriers, customer contact is now a key area of competition, particularly when travellers expect quicker and more flexible support.
LOT did not say whether the partnership would affect its existing service channels immediately. It also did not say which parts of the customer journey would be targeted first.
The airline said the work with ElevenLabs fits its strategy to develop technology across the business. That suggests the carrier is looking beyond operational improvements and into how passengers interact with it before, during and after travel.
Airlines around the world have been testing chatbots, automated phone systems and other AI-enabled tools to handle routine queries. Supporters say such systems can make service more efficient, while critics warn they must still offer human help when needed.
For LOT, the emphasis appears to be on combining modern technology with easier access for passengers. The company said the partnership is designed to improve both quality and availability of customer assistance.
