Canadian carrier Porter Airlines has introduced a new passenger protection product through a partnership with Hopper Technology Solutions, giving travelers additional support during major flight disruptions.

The new ancillary service, called Delay and Cancellation Assistance, is now available through Porter Airlines’ website and is designed to help passengers quickly rebook flights or receive refunds when significant delays or cancellations occur.

Passengers Can Rebook On Other Airlines

Under the new offering, passengers whose flights are delayed by more than two hours or canceled within 24 hours of departure can rebook onto another airline at no additional cost, subject to a maximum coverage limit.

If suitable rebooking options are not available, travelers may instead receive a full refund while still retaining their original Porter Airlines ticket.

The feature applies exclusively to Porter-operated itineraries and does not cover bookings that include flights operated by partner airlines.

Coverage Extends Beyond Canadian Passenger Rules

The companies said the new service operates independently from protections already available under Canada’s Air Passenger Protection Regulations.

According to Porter Airlines and Hopper Technology Solutions, the ancillary product covers some disruption scenarios that may not qualify for compensation or assistance under existing Canadian regulations.

The move reflects growing demand from airlines and passengers for more flexible disruption management tools as operational challenges continue to affect global aviation networks.

More Airlines Adopting Disruption Assistance Products

Porter Airlines joins a growing number of carriers adopting Hopper Technology Solutions’ disruption-assistance platform.

European low-cost airline Wizz Air announced the addition of a similar service last week.

Other airlines currently offering the product include Frontier Airlines, Flair Airlines, Jazeera Airways, Flyadeal and Azerbaijan Airlines.

The disruption assistance platform has also been adopted by Thai online travel agency Gother as travel companies increasingly look to provide automated passenger recovery options during delays and cancellations.