Heathrow has launched a trial allowing passengers to pre-book security slots ahead of their journeys, one of the first airports in the UK to offer this system.
Heathrow Timeslot is a free service that will give passengers a designated time and entry point to the security search area, ensuring peace of mind when travelling, as well as helping reduce queue times for all passengers by allowing colleagues to plan resources more effectively.
Travellers have the possibility to reserve time slots, free of charge, for the security check at Schiphol. These pre-booked time slots are currently available to travellers flying to a destination within the Schengen Zone.
The trial will be live in Terminal 3 for up to six months and initially be open to passengers travelling with four airlines, American Airlines, Delta, Emirates and Virgin Atlantic. Further airlines may be added during the trial. The outcomes of the trial will inform any future extension or roll-out to other terminals.
This is the latest move from the airport to enhance passenger experience. Heathrow’s passengers have consistently passed through security in less than 5 minutes over the summer and passenger satisfaction was higher than pre-pandemic levels, reflecting the investment the airport, airlines and their ground handlers have made in recruiting and training over 25,000 new colleagues in the last two years.