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KLM Royal Dutch Airlines Launches Appron App

It takes an average of an hour and a half to prepare incoming flights on international routes to continue onwards. Appron – the name is a combination of App and Apron – is now being used to achieve faster and more efficient turnaround times. KLM’s Digital Studio collaborated with a team of designers and developers from IBM Services and Apple to create the app.


This innovative app makes a major contribution to helping an aircraft depart on time. It is a positive development for KLM passengers, for whom punctuality is, of course, important.

All data in one place

A wide variety of checks must be done before an aircraft can depart. Has the catering been loaded? Has the aircraft been fuelled? Are all of the passengers on board? And their luggage? Is the cargo on board? Before Appron existed, a team coordinator had to check numerous different IT systems. Now the app collects all the data in one place on a single iPad. At a glance, the team coordinator can see whether the aircraft is ready for takeoff or whether something or someone is still missing.

One of the app’s creators, KLM Shift Leader Patrick van Exel is enthusiastic about the innovation. “The system really offers a thorough, real-time overview of everything we need to know about the departing aircraft,” he says. “The app works accurately and quickly. I’m very happy with it.” IBM and Apple worked deliberately with the team coordinators to develop and implement the app. The coordinators are still working on new features.

More benefits

The app has even more advantages. If a passenger does not make the flight, the team coordinator gets an overview of the baggage container where the passenger’s baggage is located and that container will not be loaded. This results in less loss of time than having to remove the container later, when it becomes clear that the passenger has definitely missed the flight. The app also shows the layout of the cargo hold. This helps with the most efficient loading of new baggage.

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