After too much of a focus on costs and growth for many years, Schiphol must now play catch-up in order to offer employees, travellers, and airlines the necessary quality. Quantity took precedence over quality, and that didn’t do the assets at Schiphol’s airport any good.
Things need to be done differently, and investments need to be made in Schiphol’s location and facilities to align everything with its quality and sustainability ambitions. – Ruud Sondag, CEO
Schiphol is going to catch up on maintenance to improve, upgrade, and make the airport more sustainable. This is necessary and in everybody’s interest at the airport. Good working conditions, reliability, sustainability, and safety are Schiphol’s starting points. It’s a big task, with works at the heart of the airport and a continuous operation. Of course, Schiphol will do everything it can to limit the risk of consequences for travellers and airlines, but some inconvenience cannot be ruled out.
Quality of Service
Assets that are in good condition and that deliver good results are key to the quality Schiphol wants to offer travellers and airlines. That’s why, day and night, a lot of maintenance is carried out to ensure that the airport facilities continue to deliver high operational performance. Because of the backlog in the replacement and renewal of Schiphol’s assets, investments need to be made. Here are some examples of major projects: Lounge 1 and 2, walkways, lifts and passenger bridges, Pier A, Pier C, Baggage system and new baggage basement.
Quality of Work
Schiphol considers it very important that everyone at Schiphol has a healthy and safe working environment. One of Schiphol’s top priorities is the improvement of working conditions, and that’s something Schiphol is working hard on. Initiatives include: lifting aids, work environment, rest areas and toilets, and reducing emissions.
Schiphol is making the airport more sustainable. Efforts to accelerate this process include electrification of ground equipment, power supply, and climate control.
Schiphol is investing in safety to ensure the safest possible airport processes. For example: dual taxiway Quebec, aircraft stands and taxiways, accessibility.