Southwest Airlines today is highlighting several new benefits for Southwest® Business Customers as the carrier continues the journey of making it easier to book, manage, and service business travel on Southwest Airlines®. The airline also today revealed it is beginning work on an industry-leading self-service travel portal designed to bring more efficiencies and add more tools travel managers, travel decision makers, and travel management companies need to better manage their respective travel programs with Southwest.
Built on Salesforce, the global leader in customer relations management, this self-service travel portal will become the primary location for travel managers and travel management companies to keep up to date with their Southwest-managed travel programs. The travel portal will provide quick access to reporting dashboards, Southwest news and updates, and much more.
“Managing business travel shouldn’t be complicated and that’s why we are continually investing in enhancements that make it easier to manage your travel program,” said Dave Harvey, Vice President of Southwest Business. “This one-stop-shop offers many of the tools travel decision makers, travel arrangers, and travel management companies need in one location.”
“We’re thrilled to see the power of Slalom bring an industry-leading travel portal to life for Southwest Business Customers,” said Ryan Gilmour, Managing Director, Slalom Consulting. “Our teams are already working together to design an easy-to-use product that’ll make flying and managing business travel on Southwest that much easier than it is today.”
Kona is added to Southwest Airlines destinations list.
“Today, every company needs to rethink how they connect with their customers with rich, actionable data and now is the time to focus on increasing customer loyalty through easy-to-use tools and processes,” said Scott Barghaan, Vice President and General Manager for Travel, Transportation and Hospitality for Salesforce. “Salesforce, in partnership with Slalom, is proud to be helping Southwest Business bring its customers these new self-service options, and further cement its place as a revered brand in corporate travel.”
The Travel Portal is expected to be available by mid-2022.
Southwest also announced today that it joined the Concur TripLink Network, continuing the airline’s efforts to be available in the Customer’s booking channel of choice and making it easier to book and manage business travel. Through the integration with Concur TripLink, Southwest Airlines Rapid Rewards® Members will be able to link their SAP® Concur® accounts, and will have the ability to see their company’s applicable discounted rates and certain other contractual benefits while booking travel on Southwest.com or via the airline’s mobile app. Once an itinerary is booked, the Customer’s data flows automatically to the SAP Concur solutions, allowing for a streamlined experience with Concur® Travel, Concur® Expense, duty of care, and other travel reporting needs.
Charlie Sultan, COO & SVP of Strategic Planning, SAP Concur shared, “we are very excited to have Southwest Airlines joining the Concur TripLink network, giving our mutual customers the ability to manage more of their corporate travel bookings and reduce spend that is not immediately visible to a travel manager.”
Southwest Airlines SWABIZ Goes Mobile
Southwest today also announced it is putting the power of booking a business trip in the hand of the traveler. Southwest Business Customers who utilize the airline’s free managed travel tool, SWABIZ®, can now book and manage aspects of their trips on their mobile devices. Customers can visit SWABIZ.com, Southwest.com, or the Southwest Airlines app on their preferred device to book and manage their travel. This functionality is available on Apple iOS products and anticipated to be available on Android devices by the end of 2021.