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American Airlines Introduces Touchless Check-in

American Airlines is taking more action in advancing its technology capabilities to ease the customer experience and focus on the well-being and safety of customers and team members.

New touchless check-in experience

Starting July 17, American has created a new touchless check-in experience for customers, allowing them to proceed to the gate without touching the kiosk screen, even if they are checking a bag.

Customers who would like to check baggage and are traveling domestically on a single itinerary can indicate how many bags they plan to check on the American Airlines app or at aa.com.

When the customer arrives at the check-in kiosk, they can scan the boarding pass on their personal mobile device or one they printed out at home. After the boarding pass is scanned, the kiosk automatically prints the bag tags, all without the customer having to touch the kiosk. This new technology will be in place at more than 230 airports.

New inflight Wi-Fi portal, aainflight.com

American recently began the rollout of aainflight.com, a new inflight Wi-Fi portal that provides a unified entertainment and connectivity experience. The portal makes the sign-on process smoother for customers when using Wi-Fi on board across the airline’s domestic network.

The new portal enables customers to use their AAdvantage credentials and stored credit card information to purchase flight passes for internet access on aircraft equipped with Gogo and Viasat internet services. At this time, customers can continue using their Gogo Wi-Fi subscription on Gogo and Viasat flights. If customers don’t have an AAdvantage account and prefer not to sign up for one, they can continue to purchase individual flight passes as a guest.

This phased launch is part of a larger strategy to make the connection to high-speed Wi-Fi and inflight entertainment easier. American also plans to introduce the American Airlines Wi-Fi Subscription Plan. More details on this transition will be shared in the future.

JetBlue Airways and American Airlines announced a strategic partnership that will create seamless connectivity for travelers in the Northeast.

Iuliia Tore