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World Airline Awards

2019 World Airline Awards Announced

Celebrating their 19th anniversary, the World Airline Awards are independent and impartial, introduced in 1999 to provide a customer satisfaction study that was truly global. The awards are frequently referred to by media around the world as “the Oscars of the aviation industry”.

Over 100 customer nationalities participated in the survey with 21.65 million eligible entries counted in the results. All survey entries were screened to identify IP and user information, with duplicate, suspect or ineligible entries deleted. Over 300 airlines are featured in the 2018/2019 survey results. The customer survey forms were offered in English, French, Spanish, Russian, Japanese and Chinese.

The online survey operated from September 2018 to May 2019. On a year-to-year basis, further substantial increases in customer voting were recorded across the Chinese and Spanish language surveys.

Top 10 airlines 2019

  1. Qatar Airways
  2. Singapore Airlines
  3. ANA All Nippon Airways
  4. Cathay Pacific
  5. Emirates
  6. EVA Air
  7. Hainan Airlines
  8. Qantas Airways
  9. Lufthansa
  10. Thai Airways

Best low-cost airlines 2019

  1. AirAsia
  2. easyJet
  3. Norwegian
  4. Southwest Airlines
  5. AirAsiaX
  6. Jetstar Airways
  7. WestJet
  8. Indigo
  9. Ryanair
  10. Eurowings

Best cabin crew 2019

  1. Singapore Airlines
  2. Garuda Indonesia
  3. ANA All Nippon Airways
  4. Thai Airways
  5. EVA Air
  6. Cathay Pacific
  7. Hainan Airlines
  8. Japan Airlines
  9. Qatar Airways
  10. China Airlines

Cleanest airlines 2019

  1. EVA Air
  2. Japan Airlines
  3. ANA All Nippon Airways
  4. Singapore Airlines
  5. Asiana Airlines
  6. Hainan Airlines
  7. Swiss Int’l Air Lines
  8. Cathay Pacific
  9. Qatar Airways
  10. Lufthansa

Iuliia Tore