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Aeroflot Adds New Pre-flight and On-board Services to its Mobile App

Aeroflot has added a number of new pre-flight and on-board functions to its mobile app.

Passengers can now use the app to purchase medical insurance, Aeroexpress tickets or rent a car. Mobile app users already have the option to purchase flight insurance. In addition, on selected flights passengers can now order special meals from the à la carte menu.

Medical insurance for Aeroflot passengers is provided by the insurance company AlfaStrakhovanie. Insurance can be purchased during or after the booking process. The insurance policy meets visa application requirements and guarantees that a traveler receives full coverage of all medical costs (including emergency dental care), medical transportation costs, and expenses associated with emergency messages and evacuation to the passenger’s home country.

Aeroexpress tickets can be purchased during or after booking flights. Upon arrival at the station, passengers can board the Aeroexpress train immediately, bypassing queues at the ticket office.

Rental cars can be ordered during or after the booking process. This service is provided in partnership with the international car rental company Europcar, which has offices in more than 130 countries.

The à la carte menu is offered in addition to standard on-board meals. It is available for Economy class passengers on long-hauls flights from Sheremetyevo Airport (over 7 hours in duration). Menu items can be ordered during or after booking. The à la carte menu includes cheese, fish and meat snacks as well as desserts such as strawberry mille-feuille, chocolate tartlet and pear poached in red wine – all created by a leading in-flight catering company and the best chefs.

To add additional services via the mobile application:

– During the booking process: after booking and receiving the PNR, click to choose additional services, add chosen options to the cart and pay for tickets and additional services at the same time;

– Adding services to an existing reservation: click the “My Reservations” button, find an existing reservation, open it, add desired additional services and proceed to payment.

Regular upgrades to Aeroflot’s mobile app for both passengers and staff is part of the digitalization strategy at Aeroflot. The airline has significantly improved customer experience and increased its operational efficiency thanks to digitalization. Aeroflot is the largest online vendor in Russia, and ranks fourth in digitalization among global air carriers according to strategy consultancy Bain & Co.

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