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Qatar Airways launches Customer Service Channel with 24/7 social media support

Getting in touch with Qatar Airways’ Customer Service team has been made even easier today thanks to the launch of a brand new dedicated 24/7 Twitter channel.

Although the online support function already exists within the world’s most popular digital airline’s channels, by introducing a dedicated 24/7 bilingual service, Qatar Airways’ passengers will now be provided with an even more customised online support service in keeping with the award-winning airline’s premium customer service proposition.

Using the dedicated support handle of @QRsupport, passengers can raise their enquiries and receive replies 24-hours-a-day, seven-days-a-week in English and Arabic from the airline’s highly responsive Customer Service team, ensuring Qatar Airways’ passengers can continue to contact the airline as quickly and simply as possible.

This follows on the success of the airline’s ‘No Borders, Only Horizons’ video campaign, which has continued to resonate positively with travellers worldwide, becoming the ‘Top Viral Video’ in June 2017, as recognised by Advertsing Age, a global website that monitors campaigns from all brands worldwide. The airline has also previously won awards for Best Emerging Airline on Social Media and Best Use of Emerging Platform by an Airline.

The airline has taken full advantage of the world’s most popular social media channels to improve its loyal passengers’ customer service experience, and has continued to expand its reach to ensure consistent customer engagement across numerous platforms. Engagement with the airline is widely available in key markets in multiple languages – including English, Arabic, Chinese and Russian, to name a few – via Twitter, Facebook, YouTube, Instagram, Linkedin, Pinterest, Snapchat, Google+, Tumblr, Weibo in China and VKontakte in Russia. Qatar Airways has a combined audience of more than 16 million followers around the world.

Iuliia Tore