Rus Tourism News
Dubai Airports dubai airport

Two initiatives to improve passenger experience at Emirates Terminal 3

Travellers departing from Dubai International Airport Terminal 3 can look forward to a smoother airport experience with the implementation of two new initiatives that will streamline the check-in and immigration checks at departure.

Involving biometric technology and new automated border control gates, these two projects will be launched immediately, with completion expected within the next 12 -18 months.

These are the first projects signed off by the joint team currently reviewing all traveller touch points at Dubai International airport, with the aim of enhancing the overall customer experience. This unique collaborative approach involving Emirates airline, Dubai Customs, Dubai General Directorate of Residency and Foreigners Affairs (GDRFA), Dubai Police and Dubai Airports, was launched in May and has quickly borne fruit.  The two new initiatives announced will help expedite the processing of travellers, and facilitate a smoother traveller flow through various check-points at the airport.

  • Biometric technology: Using a facial recognition solution integrated with the UAE Wallet, travellers will be able to register and store their biometric data through multiple means including by taking a selfie on their mobile phones, as well as using biometric registration kiosks placed at check-in areas and Emirates Lounges. They can then utilise this biometric data to ease their journey through immigration at T3 Departures, and later, other touch-points throughout DXB airport, including automated access to Emirates’ First and Business Class lounges. 
  • One Gate: new generation smart immigration gates will be installed at T3 Departures, supplementing the existing e-gates, and manned immigration counters.  These new smart gates offer an automated border control system that utilises travellers’ biometrics. It will also enable travellers to forgo the additional step of getting their passports and boarding passes manually checked by a security officer before they go through immigration, as these checks will be automatically integrated within the biometric validation as travellers pass through the new smart gates.

Iuliia Tore